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Oerlikon to open new service centre in Dalton, US

02 Jul '15

2 min read

Swiss Technology group, Oerlikon Manmade Fibers, is set to open an additional service centre in Dalton, GA, in US.

The official opening is expected to take place on August 13, 2015. The new service centre in Dalton will offer extensive services to all customers of Oerlikon Barmag and Oerlikon Neumag. The experienced employees will be working in Dalton, especially for BCF carpet yarn plants and technology solutions in the filament spinning and texturing area, as well as high-precision metering pumps. The main focus is on a quick and simple supply of original parts in a new, attractive shop, as well as component repairs with most modern machine equipment in the new workshop and a local, competent customer support and advisory service, according to a press release.

Next to Charlotte, NC, Dalton was selected for strategic reasons, as a new location within the scope of the regional customer services expansion to increase customer value. As the market leader with a market share of more than 80 per cent worldwide, Oerlikon Neumag has installed several hundred positions of most modern BCF technology in this region. The local support of these highly efficient and highly utilised large plants, necessitates a closeness to the customer and his production facilities.

The new service centre in Dalton will coordinate all services in close cooperation with Charlotte and the worldwide service network of the Manmade Fibers Segment and will therefore be able to respond quicker.

Marcel Bornheim, head of customer services of Oerlikon Segments Manmade Fibers said, “Apart from our location in Charlotte, which is in its 50th establishment year, we now want to be even closer to our customers and support them as an efficient, quickly-responding and competent partner. The regional and comprehensive expansion of our services is part of our declared growth strategy in the customer services business.”

Chip Hartzog, president, Oerlikon Textile Inc. said, “In the new service centre in Dalton, our aim is to further improve our response times to customer inquiries. We know that our customers in the region will continue to invest in innovations and we want to quickly and effectively support them and help further increase their competitiveness.” (GK)

Fibre2Fashion News Desk - India